EIOPA – Expert on Consumer Protection

Main responsibilities

• As part of the Unit, driving forward EIOPA’s work with NCAs in the development of relevant tools (e.g. mystery shopping methodologies) at the national level and the usage of a broad set of conduct supervision tools:
  • Developing terms of references to hire contractors to carry out mystery shopping exercises;
  • Contribute into defining the key elements to carry out mystery shopping exercises (e.g. personas, scenarios, etc.);
  • Supporting NCAs in using a different set of conduct tools and integrate behavioral economics aspects into their supervisory activities; and
  • Delivering high quality reports on key behavioral economics aspects relating to the insurance sector such as consumers’ attitudes towards insurance products, consumers’ trust in the insurance sector, demand-side barriers to product’s uptake.
• Within own areas of expertise, contributing technical advice to internal stakeholders and national supervisory authorities;
• Liaising with internal and external stakeholders (EIOPA staff members, EIOPA Working Groups and Committees, national supervisory authorities, and industry);
• Managing contractors carrying out relevant studies on conduct tools;
• Any other tasks as required.